FINANCIAL INCLUSION 2020
PROGRESS REPORT:

How is the world doing on financial inclusion? We rated progress in five key areas on a scale of 0-10. Read more here.

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Client Protection

PROGRESS INDEX

PEOPLE'S VOTE

5

4

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Addressing Customer Needs

PROGRESS INDEX

PEOPLE'S VOTE

3

4

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Credit Reporting & Data

PROGRESS INDEX

PEOPLE'S VOTE

4

5

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Financial Capability

PROGRESS INDEX

PEOPLE'S VOTE

2

4

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Technology

PROGRESS INDEX

PEOPLE'S VOTE

7

6

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FINANCIAL INCLUSION 2020
PROGRESS REPORT:

How is the world doing on financial inclusion? We rated progress in five key areas on a scale of 0-10. Read more here.

member-img-1

Financial Capability

PROGRESS INDEX

PEOPLE'S VOTE

2

4

Thank you for voting!

Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Financial Capability.

Where does the world stand on Financial Capability? Slide the toggle below.

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Credit Reporting & Data

PROGRESS INDEX

PEOPLE'S VOTE

4

5

Thank you for voting!

Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Credit Reporting.

Where does the world stand on Credit Reporting? Slide the toggle below.

member-img-2

Addressing Customer Needs

PROGRESS INDEX

PEOPLE'S VOTE

3

4

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Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Addressing Customer Needs.

Where does the world stand on Addressing Customer Needs? Slide the toggle below.

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Client Protection

PROGRESS INDEX

PEOPLE'S VOTE

5

4

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Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Client Protection.

Where does the world stand on Client Protection? Slide the toggle below.

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Technology

PROGRESS INDEX

PEOPLE'S VOTE

7

6

Thank you for voting!

Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Technology.

Where does the world stand on Technology? Slide the toggle below.

FINANCIAL INCLUSION 2020
PROGRESS REPORT:

How is the world doing on financial inclusion? We rated progress in five key areas on a scale of 0-10. Read more here.

member-img-2

Addressing Customer Needs

PROGRESS INDEX

PEOPLE'S VOTE

3

4

Thank you for voting!

Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Addressing Customer Needs.

Where does the world stand on Addressing Customer Needs? Tap on the rating spectrum to make your vote count.

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Financial Capability

PROGRESS INDEX

PEOPLE'S VOTE

2

4

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Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Financial Capability.

Where does the world stand on Financial Capability? Tap on the rating spectrum to make your vote count.

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Client Protection

PROGRESS INDEX

PEOPLE'S VOTE

5

4

Thank you for voting!

Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Client Protection.

Where does the world stand on Client Protection? Tap on the rating spectrum to make your vote count.

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Credit Reporting & Data

PROGRESS INDEX

PEOPLE'S VOTE

4

5

Thank you for voting!

Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Credit Reporting.

Where does the world stand on Credit Reporting? Tap on the rating spectrum to make your vote count.

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Technology

PROGRESS INDEX

PEOPLE'S VOTE

7

6

Thank you for voting!

Join the conversation with the Global FI2020 Community now and share your thoughts on how you think the world is doing on Technology.

Where does the world stand on Technology? Tap on the rating spectrum to make your vote count.

Financial Inclusion: A state in which everyone who can use them has access to a full suite of quality financial services, provided at affordable prices, in a convenient manner, with respect and dignity. Financial services are delivered by a range of providers, in a stable, competitive market to financially capable clients.

Introducing the Progress Report

Enabling everyone in the world to gain access to quality financial services is a goal of major development significance, and with many active players creating great momentum, it is no longer simple wishful thinking to call for financial inclusion within a reasonable timeframe.

 

OUR MAIN MESSAGE

When we look around the world today, we are both astonished by the progress and daunted by the gaps that remain. CFI’s vision puts quality and value for the customer at the heart of financial inclusion, and these considerations take on new urgency in the rush to scale. In the progress reports, we cite a particular concern with the customer side of the equation. It is on this side of the equation that the sector must now increasingly concentrate, even as it continues to create robust transactional rails. The challenge involves national policymakers, regulators, financial service providers of all types, non-profits, and global bodies. As you read the reports you will see just how many efforts all these players are making. Despite the fact that we can cite and celebrate dozens of examples, we find that in many areas, such as financial capability, the level of effort is not yet commensurate with the challenge at hand, and large shifts are called for, both in deployment of resources and in assignment of roles and responsibilities. Overall, we find that meaningful financial inclusion requires providers to take on greater responsibility for customer value.

 

ABOUT THIS REPORT

In this report we present our assessment of progress toward global financial inclusion through the lens of five topics that will shape the future of financial inclusion: Addressing Customer Needs, Client Protection, Credit Reporting & Data, Financial Capability, and Technology. The report provides a qualitative and interactive assessment of who is doing what, celebrating the most significant accomplishments, and highlighting the gaps that constitute the agenda for the coming years. It is a companion piece to our quantitative review, By the Numbers, released earlier this year.

We’ve started each topic of conversation with a number between 0 and 10. These are our scorecards on the state of progress in each topic area. We invite you to use the interactive feature on the website to cast your own vote and compare your scores to ours. Go ahead, disagree with us! While we stand behind the research and analysis that went into our scores, they are—of course! – our own, and they attempt to give a global look, despite the fact that progress varies greatly from one context to another. Most of all, consider with us the ways to close the gaps so that each of the scores rises to 10. That’s the point of this exercise after all: to diagnose where we are today in order to work toward a future of full, meaningful financial inclusion.